At 13 Melbourne Cab, we understand that plans can change, and we aim to make the cancellation and refund process simple and transparent. Please review the following policy before booking your ride.
Cancellation Policy
- Cancellations made at least 1 hour before the scheduled pick-up time will not incur any charges.
- Cancellations made less than 1 hour before pick-up may be subject to partial or full fare charges.
- No-shows, where the passenger fails to appear at the agreed pick-up location, will be charged the full fare.
Refund Policy
- Refunds are applicable only for prepaid bookings that meet the cancellation conditions.
- If you are eligible for a refund, it will be processed within 5–7 business days using the original payment method.
- In case of technical issues or overcharges, please contact our support team with ride details for quick resolution.
Special Circumstances
- If your ride is delayed or cancelled due to factors within our control, we will arrange an alternative ride or issue a full refund.
- We are not liable for cancellations caused by events outside our control such as traffic delays, extreme weather, or accidents.
How to Request a Cancellation or Refund
- Contact us via our customer support helpline or official website.
- Provide your booking reference, date, and reason for cancellation.
- Our team will confirm eligibility and guide you through the process.
Contact Us
For questions or assistance with cancellations and refunds, please reach out to 13 Melbourne Cab customer support.