Welcome to 13 Melbourne Cab. By booking and using our taxi services across Melbourne, you agree to the following terms and conditions. Please read them carefully before making a booking.
Service Usage
- Our services are available for Airport Transfers, Corporate Travel, Hotel Transfers, Wedding Transfers, Event Transfers, and Parcel Delivery within Melbourne, Australia.
- Bookings must be made through our official booking channels (website, phone, or app, if applicable).
- Passengers must provide accurate pick-up and drop-off details to ensure timely service.
Bookings & Payments
- All fares are calculated based on distance, time, and service type.
- Payments can be made via cash, card, or other accepted methods at the time of booking or ride completion.
- Any additional charges such as tolls, waiting times, or parking fees may apply.
Cancellations & Refunds
- Cancellations must be made at least 1 hour before scheduled pick-up to avoid charges.
- No-shows or late cancellations may be subject to full fare charges.
- Refunds, if applicable, will be processed within a reasonable timeframe.
Responsibilities of Passengers
- Passengers are responsible for their belongings during travel.
- No smoking, illegal substances, or disruptive behavior is allowed in our vehicles.
- Any damage to the vehicle caused by passengers may result in additional charges.
Liability Disclaimer
- While we strive for punctuality, we are not liable for delays caused by traffic, weather, or circumstances beyond our control.
- We are not responsible for indirect losses arising from delays or missed events.
Contact Us
For questions regarding these Terms & Conditions, please reach out to our support team at 13 Melbourne Cab.